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Delivery
Our standard delivery time for all accessories is 3-7 working days while
delivery of larger items such as treadmills / bikes is normally 7-14 working
days. If you have any queries regarding the delivery of your order, please
click
here and complete the online form to submit your query,
alternatively call 020 8438 8480
Refunds and Exchanges
Refunds and Exchanges will be offered on any unsuitable items purchased unseen
from our websites and returned to us in the original packaging and in perfect
condition within seven days. Refunds on unsuitable goods will exclude all
delivery costs.
In order to arrange a refund or exchange, you will be required to obtain a
returns authorization code. You can obtain this by
clicking here and complete the online form. Please note:
Returns will only be accepted with a valid authorization code
You will receive an automated reply and one of our customer service
representatives will review your query and reply with instructions on how to
proceed within 2 working days.
We recommend using a registered service when returning items to us.
Servicing & Maintenance
After you have received your goods, if you have any servicing or maintenance
queries please click here and complete the online form. To ensure the speediest
possible response, please complete all fields of the servicing form
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