Delivery

Our standard delivery time for all accessories is 3-7 working days while delivery of larger items such as treadmills / bikes is normally 7-14 working days. If you have any queries regarding the delivery of your order, please click here and complete the online form to submit your query, alternatively call 020 8438 8480

Refunds and Exchanges

Refunds and Exchanges will be offered on any unsuitable items purchased unseen from our websites and returned to us in the original packaging and in perfect condition within seven days. Refunds on unsuitable goods will exclude all delivery costs.

In order to arrange a refund or exchange, you will be required to obtain a returns authorization code. You can obtain this by clicking here and complete the online form. Please note: Returns will only be accepted with a valid authorization code

You will receive an automated reply and one of our customer service representatives will review your query and reply with instructions on how to proceed within 2 working days.

We recommend using a registered service when returning items to us.

Servicing & Maintenance

After you have received your goods, if you have any servicing or maintenance queries please click here and complete the online form. To ensure the speediest possible response, please complete all fields of the servicing form